Privacy Policy

2. Information We Collect

We collect necessary information across three primary operational categories:

3. How We Use Your Information

We use collected data strictly for providing, safeguarding, and improving educational services:

• Authenticating institute admins, teachers, and enrolled students with multi-role access controls.
• Automating exam score calculations, negative mark deductions, and instantaneous percentile rank generation.
• Dispatching instant email OTP codes, exam scheduling notifications, and published result notifications.
• Managing institute SaaS subscriptions, 7-day free trial activations, and GST billing reconciliations.

4. Data Sharing & Non-Disclosure Guarantee

GyanRank does NOT sell, rent, lease, or monetize user data to third-party advertising networks. Data is shared exclusively under the following strict boundaries:

• Institute & Classroom Boundary: Enrolled students' exam attempts, marks, and ranks are visible only to their enrolled institute administrator and assigned teachers.
• Regulatory Requirements: Information may be disclosed if mandated by Indian law or valid legal process under the Information Technology Act, 2000.

5. Cookies & Local Storage

We use essential HTTP session cookies and local storage tokens to keep users signed in securely, autosave ongoing exam responses in case of internet disconnection, and prevent session hijacking. Disabling cookies in browser settings may restrict access to timed examination features.

6. Data Security & Encryption Standards

GyanRank employs enterprise-grade infrastructure protection:

• 256-bit SSL/TLS: All communication between browser/app and servers is encrypted via HTTPS.
• Password Hashing: Passwords are protected using salted bcrypt algorithms and are never stored in plaintext.
• Multi-Tenant Isolation: Institute data is partitioned so no institute can access another institute's exams or records.
• Automated Database Backups: Secure daily backups safeguard academic data against hardware failure.

7. Payment Gateway Security (Razorpay)

Coaching institute subscription payments are processed securely via PCI-DSS certified payment gateway partners (Razorpay). GyanRank does NOT store sensitive payment credentials (credit/debit card numbers, CVV, NetBanking passwords, or UPI PINs) on our servers.

8. Student & Minor Protection

GyanRank is an educational software platform designed for coaching institutes and enrolled students. Student accounts are established under institute authorization or parental supervision. We collect only academic and performance data strictly necessary for learning evaluation.

9. Data Rights & Account Erasure

Users have the right to request access, correction, or permanent erasure of their personal profile and exam history.

To request data erasure, submit a request to our data protection desk at support@gyanrank.com. Requests are processed by our security team within 48 hours.